How to order

Order? How and where can I do this?

You can order our products on our website. If you place your order before 23:00hrs (for orders in the Netherlands and Belgium), the delivery will take place the next working day. If you order over the weekend, the goods will be delivered by Tuesday at its latest. After receiving and preparing your order, an email with the track and trace data will be sent to the email-address you’ve provided us with. This enables you to check the status of your order and/or delivery. Should the unlikely event occur that something in the delivery process goes amiss, please send an email to service@ockyz.com.

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Can I pick up the products?

Yes, of course. You can pick up your order on weekdays from 8:00 to 17:00 am at our distribution center in Lopik:

Ockyz Group, 1st Industrieweg 14.3411 MG LOPIK

If you wish personal advice, please contact us at service@ockyz.com.

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I want to pay, what options do I have?

Payment on our website can occur through the means of iDeal, Maestro, Visa, Mastercard, American Express, Bankcontact/Mr Cash, Sofort, Giropay and Paypal.

For further questions and information about payment options, please contact us at: service@ockyz.com.

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Shipping

When an order takes place before 22:00hrs (in the Netherlands and Belgium), we aim to deliver your goods the next day. Every order registered after Friday 23:00hrs will be delivered on Tuesday. Occasionally, delivery on Saturday may occur. However, if the package or packages are not accepted on Saturday, the entirety of the delivery will be offered again on Tuesday.

We use different carriers depending on the destination of the shipment.

After your order is registered, a confirmation email and an email with track and trace data will be sent separately.

If items are unfortunately not in stock, we will contact you by phone.

If you have any questions regarding shipping, please contact us at service@ockyz.com.

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RETURNS AND COMPLAINTS

Can I return goods?

- Yes, it is of course possible to return goods to us. The products should not be worn and contain no stains. The packaging must be completely undamaged; tags and stickers must not be deleted or moved. The postage for the return is at the customer’s own expense

You can send your order to below address:.

If you receive wrong goods that have not been ordered by you, we will of course ensure proper handling, and shipping will be at our expense. In this case please contact us via info@ockyz.com.

What should I do if I have a complaint?

We take all complaints seriously and will quickly and properly handle yours.

All complaints are dealt with immediately. We aim to come back with a response within one business day.

If you have a complaint about the product or delivery, please contact us at info@ockyz.com.